Return Policy

Effective date: [Update this date]

Prepared Food (Individual Orders)

  • Cancel within 1 hour: full refund.
  • After 2 hours: non-refundable (ingredients prep/production begins).
  • No returns on prepared/perishable food for health & safety reasons. If there’s a quality issue, contact us same day with photos so we can evaluate and make it right.

Event Catering

  • Deposit (15%) is non-refundable.
  • > 1 month before event: refund of payments made excluding deposit.
  • Within 3 weeks of event: non-refundable.
  • Changes to guest count/menu must be made 3 weeks prior; late changes may incur fees.

Frozen Items Shipped

  • All sales final once shipped. If a carrier delay or damage occurs, contact us within 24 hours of delivery with photos; we’ll assist with a carrier claim and evaluate a resolution on a case-by-case basis.

Order Not Picked Up

  • If an order is not picked up on the scheduled day and no alternate arrangement is made within business hours, the order may be discarded for safety and is not refundable.

How to request help: Email lickfingerkitchen@gmail.com with your order number, issue, and photos (if applicable).

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